Effective Date: October 7, 2025
This Privacy Policy explains how Sleep Dynamics Inc. (also known as Hele Sleep Diagnostics) collects, stores, uses, shares, and disposes of personal and medical information. By providing your information to Sleep Dynamics Inc., you are giving your consent for its use, storage, and disclosure in accordance with this Policy.
Sleep Dynamics Inc. may update this Policy from time to time to reflect changes in company practices, legal requirements, or technological advancements. All personal and medical data will be handled with the highest standards of confidentiality and care, in line with the most current version of this Policy.
Our Commitment to Protect Your Privacy
At Hele Sleep Diagnostics, we recognize that your personal and health information is private and sensitive. We are fully committed to safeguarding your data and maintaining your trust. As a patient of Hele, the care and services you receive are documented in your medical record, which may be maintained in both manual and electronic formats. This record is used and shared strictly to ensure the delivery of high-quality care and to meet applicable legal and regulatory requirements. It will be accessible only to authorized healthcare professionals directly involved in your care, as outlined in this policy.
In keeping with our commitment to confidentiality, Hele Sleep Diagnostics will share your information only as necessary to support clinical operations, process billing for services rendered, and comply with healthcare laws. We will not use or disclose your information for any other purpose without your explicit consent.
Use and Disclosure of Your Health Information
Hele Sleep Diagnostics uses and shares your health information in the following ways:
Treatment
Your health information is used to provide you with appropriate care and diagnostic services. We may share this information with sleep specialists, sleep technicians, and other Hele personnel directly involved in your care. Coordination between departments—such as diagnostics, laboratory, and support services—may also require sharing your information to ensure seamless service. In some cases, we may disclose your health information to external providers not affiliated with Hele to support continuity of care.
We may also participate in secure electronic health information exchanges that allow authorized external providers to access your records when necessary for your treatment.
Billing and Collection
We may use and disclose your personal and health information to verify coverage, process billing, and receive payment for services provided. This includes submitting information to your insurance provider, HMO, or any other party responsible for covering your healthcare costs. In certain cases, we may need to confirm with your payor whether a specific treatment is covered. If your consent is required to release information for billing purposes, we will request it accordingly.
Health Care Operations
Your health information may be used for internal operations essential to maintaining high standards of care. This includes quality assurance, service evaluation, and administrative functions. We may also share your information with affiliated healthcare providers for joint operational activities. Aggregated data may be reviewed to assess treatment effectiveness, improve services, and identify areas for enhancement. Information may also be shared with authorized personnel for training and educational purposes.
Communication
We may use your contact details to send appointment reminders, updates, and satisfaction surveys. Unless you request otherwise, we will use the information you’ve provided (such as phone number or email) to communicate relevant details about your care, including appointment time, location, and department.
Treatment Alternatives
We may inform you about or recommend alternative diagnostic or treatment options that may be beneficial to your health.
Health-Related Benefits and Services
We may also notify you about health-related programs, services, or benefits that may be of interest to you.
Individuals Involved in Your Care
With your consent, we may share health information with family members or individuals involved in your care or payment arrangements. This does not apply to certain sensitive conditions, such as treatment for substance or alcohol use, which require specific authorization.
Research and Training
As part of our commitment to advancing sleep medicine, Hele Sleep Diagnostics may participate in research and educational initiatives. When applicable, we will request your written consent before using your health information for research purposes. In limited cases where consent is not required, we will ensure that your data is anonymized and that all research activities undergo independent review to safeguard your privacy.
Disputes and Legal Matters
To help ensure the quality of care provided at Hele Sleep Diagnostics, we may access and disclose your health information if you raise concerns or file a complaint regarding your medical treatment. In the event that you initiate legal action against Hele, your health information may also be reviewed and disclosed as part of the process.
If you are involved in a legal proceeding, we may disclose your health information in response to a court order, administrative directive, subpoena, or other legally authorized request from parties involved in the dispute.
Other Legally Required Disclosures
We may also use or disclose your health information when required by laws not specifically outlined in this policy.
Policy Updates
Hele Sleep Diagnostics reserves the right to revise its privacy practices and update this policy as needed. Any changes made will apply to both existing health information and any new data collected moving forward.
Questions or Concerns About This Policy
Protecting the confidentiality of your health information is a core part of our commitment to your care. If you have any questions about this policy, our privacy practices, or believe your privacy rights have been violated, you may contact our Data Privacy Office through the following channels:
Email: inquiries@sleepbyhele.com
Mobile: 0917 114 2436
Mailing Address:
Data Privacy Office
3F Makati Diamond Residences
118 Legazpi Street, Legazpi Village
1229 Makati, Metro Manila
